1. About This Privacy Policy

This Privacy Policy explains how SATES ("we", "us", "our") collects, uses, stores and protects information provided by visitors and customers of our website.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We may collect information that you provide directly to us when you browse our website, create an account, place an order, contact us, or otherwise interact with our services.

Personal Information

This may include:

• Full name
• Mobile number
• Email address
• Billing address
• Shipping and delivery address
• Order and purchase details
• Information provided when contacting customer support
• Any other information voluntarily provided by you

Payment Information

When you make a payment on our website, your payment may be processed by a third-party payment service provider.

We generally do not store your complete debit card, credit card, UPI, net banking or other sensitive payment credentials on our website. Payment information may be processed directly by the relevant payment gateway according to its own privacy and security policies.

3. Information Collected Automatically

When you visit our website, certain technical information may be automatically collected, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referring website
• General website usage information

This information may be used for website security, analytics, troubleshooting and improving our services.

4. How We Use Your Information

We may use the information collected from you for purposes including:

• Processing and fulfilling your orders
• Processing payments
• Delivering products to you
• Providing customer support
• Communicating with you about your order
• Managing your account
• Handling returns, refunds and cancellations
• Improving our products and website
• Preventing fraud and unauthorized transactions
• Maintaining website security
• Complying with applicable legal requirements

5. Order and Transaction Information

If you place an order through our website, we may collect and retain information necessary to process and fulfill the order.

This may include your name, contact details, delivery address, billing information, products purchased, order amount and transaction-related information.

6. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, maintain shopping cart functionality, analyze website traffic and improve website performance.

Cookies may also be used by certain third-party services integrated with our website.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality, including shopping cart or checkout features.

7. WooCommerce and Website Services

Our website may use WooCommerce and other WordPress-based services to provide online shopping, product management, checkout, order processing and related functionality.

Information required to complete an order may be processed through these website systems.

8. Payment Gateway

Payments made through our website may be processed by third-party payment service providers such as Razorpay or another payment gateway selected by us.

Payment service providers may collect and process payment information according to their own privacy policies and terms.

We recommend that customers review the privacy policy and terms of the relevant payment service provider before completing a transaction.

9. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share necessary information with trusted service providers where required to operate our business and provide services to you.

This may include:

• Payment gateway providers
• Shipping and delivery partners
• Website hosting providers
• Website and technical service providers
• Analytics and security service providers
• Professional or legal advisors where necessary

We may also disclose information where required by applicable law, regulation, court order or lawful government request.

10. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee absolute security of information.

11. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer support, accounting, legal, tax and regulatory requirements.

When information is no longer required, it may be deleted or securely disposed of, subject to applicable legal requirements.

12. Third-Party Links

Our website may contain links to third-party websites or services. These websites have their own privacy policies and terms.

We are not responsible for the privacy practices, content or security of third-party websites.

13. Marketing Communications

Where permitted and where appropriate, we may use your contact details to communicate with you about products, offers, services, updates or other business information.

You may contact us if you no longer wish to receive promotional communications from us.

14. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate consent.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

15. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction or deletion of certain information.

To make a privacy-related request, please contact us using the details provided below.

16. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our business, website, technology, services or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.

17. Contact Us